possible installation problems
If you follow the instructions in the Setup Poster correctly, you should not have any
problems with the installation of your HP Officejet. If you do not follow the
instructions, you may see any of the following problems:
If Microsoft’s New Hardware Found message does not appear
If you installed the HP Officejet software first as requested on the Setup Poster,
and you are a Windows 98/2000/ME/XP user, a series of Microsoft New
Hardware Found messages should have appeared on your screen during
software installation.
If the Microsoft messages did not appear, try the following:
•
Verify that you are using a high-speed (12 Mbps) USB cable and that it
does not exceed five meters in length (16.4 feet).
•
Verify that the computer is USB-ready. For more information about
determining whether your computer is USB-ready, see your computer’s
documentation or check with the computer’s manufacturer.
•
Verify that the cable is plugged fully into your HP Officejet and directly
connected to the USB port on your computer. After the cable is connected
properly, turn your HP Officejet off and then on again.
•
Turn your HP Officejet off and then on again, then restart your computer.
•
If the previous steps do not solve the problem, remove and reinstall the
software. For more information, see remove and reinstall your hp officejet
software on page 79.
If the Fax Setup Wizard does not appear
Follow the instructions explained above.
If the New Hardware Message appears (Windows 98, 2000, XP, or ME)
If you set up your HP Officejet and connect it directly to your computer before
you install the software, you may encounter one of the following messages:
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hp officejet 7100 series
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To avoid errors, install the HP Officejet software before you connect the
HP Officejet to your computer. If the Add New Hardware Wizard or Found New
Hardware Wizard dialog box appeared and you clicked Next or OK, do the
following:
1
Press Esc to exit.
2
Turn off your HP Officejet.
3
Follow the software installation steps outlined in the Setup Poster that came
with your HP Officejet.
If the previous version installed message appears
If you receive a message that you have a previously installed version, you will not
be able to finish installing the HP Officejet software.
You will have to uninstall the previously installed version in order to install the
HP Officejet software.
If your computer is unable to communicate with your HP Officejet
If communication cannot be established between your computer and
HP Officejet (for example, the HP Officejet status icon has the yellow error
triangle), try the same tasks outlined under If Microsoft’s New Hardware Found
message does not appear on page 75.